Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events

doi:10.7249/RR1158

GSTDTAP > 资源环境科学

DOI	10.7249/RR1158
报告编号	RR-1158-AHRQ
	Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events
	Eric C. Schneider; M. Susan Ridgely; Denise D. Quigley; Lauren E. Hunter; Kristin J. Leuschner; Saul N. Weingart; Joel S. Weissman; Karen P. Zimmer; Robert C. Giannini
	2016
出版年	2016
页数	204
语种	英语
国家	美国
出版者	RAND Corporation
领域	资源环境
英文摘要	This report describes the design, development, and testing of the Health Care Safety Hotline, a prototype consumer reporting system for patient safety events. The prototype was designed and developed with ongoing review by a technical expert panel and feedback obtained during a public comment period. Two health care delivery organizations in one metropolitan area collaborated with the researchers to demonstrate and evaluate the system. The prototype was deployed and elicited information from patients, family members, and caregivers through a website or an 800 phone number. The reports were considered useful and had little overlap with information received by the health care organizations through their usual risk management, customer service, and patient safety monitoring systems. However, the frequency of reporting was lower than anticipated, suggesting that further refinements, including efforts to raise awareness by actively soliciting reports from subjects, might be necessary to substantially increase the volume of useful reports. It is possible that a single technology platform could be built to meet a variety of different patient safety objectives, but it may not be possible to achieve several objectives simultaneously through a single consumer reporting system while also establishing trust with patients, caregivers, and providers.
英文关键词	Patient Safety Health Information Technology
URL	查看原文
来源平台	Rand Corporation
引用统计
文献类型	科技报告
条目标识符	http://119.78.100.173/C666/handle/2XK7JSWQ/4362
专题	资源环境科学
推荐引用方式 GB/T 7714	Eric C. Schneider,M. Susan Ridgely,Denise D. Quigley,et al. Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events:RAND Corporation,2016.