Global S&T Development Trend Analysis Platform of Resources and Environment
DOI | 10.7249/RR1187 |
报告编号 | RR-1187-ICJ |
Consumer Attitudes Toward Data Breach Notifications and Loss of Personal Information | |
Lillian Ablon; Paul Heaton; Diana Lavery; Sasha Romanosky | |
2016 | |
出版年 | 2016 |
页数 | 78 |
语种 | 英语 |
国家 | 美国 |
出版者 | RAND Corporation |
领域 | 资源环境 |
英文摘要 | Data breaches continue to plague private-sector companies, nonprofit organizations, and government agencies. Despite the mounting rate of these breaches, the continuing harms imposed on consumers and firms, and over a decade of breach notification laws, very little research exists that examines consumer response to these developments. This report sets out the results of a nationally representative survey of the consumer experience with data breaches: the frequency of notifications of data breaches and the type of data taken; consumer attitudes toward data breaches, breach notifications, and company follow-on responses; and perceived personal costs resulting from the breach, with the goal to establish a baseline of information about consumer attitudes toward data loss and company practices in responding to such events. Key findings include: (1) Twenty-six percent of respondents, or an estimated 64 million U.S. adults, recalled a breach notification in the past 12 months; (2) 44 percent of those notified were already aware of the breach; (3) 62 percent of respondents accepted offers of free credit monitoring; (4) only 11 percent of respondents stopped dealing with the affected company following a breach; (5) 32 percent of respondents reported no costs of the breach and any inconvenience it garnered, while, among those reporting some cost, the median cost was $500; and (6) 77 percent of respondents were highly satisfied with the company's post-breach response. |
英文关键词 | The Internet Cybercrime Health Information Privacy Science and Technology Legislation Information Security Banking Infrastructure Security |
URL | 查看原文 |
来源平台 | Rand Corporation |
引用统计 | |
文献类型 | 科技报告 |
条目标识符 | http://119.78.100.173/C666/handle/2XK7JSWQ/4343 |
专题 | 资源环境科学 |
推荐引用方式 GB/T 7714 | Lillian Ablon,Paul Heaton,Diana Lavery,et al. Consumer Attitudes Toward Data Breach Notifications and Loss of Personal Information:RAND Corporation,2016. |
条目包含的文件 | 条目无相关文件。 |
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