Consumer Attitudes Toward Data Breach Notifications and Loss of Personal Information

doi:10.7249/RR1187

GSTDTAP > 资源环境科学

DOI	10.7249/RR1187
报告编号	RR-1187-ICJ
	Consumer Attitudes Toward Data Breach Notifications and Loss of Personal Information
	Lillian Ablon; Paul Heaton; Diana Lavery; Sasha Romanosky
	2016
出版年	2016
页数	78
语种	英语
国家	美国
出版者	RAND Corporation
领域	资源环境
英文摘要	Data breaches continue to plague private-sector companies, nonprofit organizations, and government agencies. Despite the mounting rate of these breaches, the continuing harms imposed on consumers and firms, and over a decade of breach notification laws, very little research exists that examines consumer response to these developments. This report sets out the results of a nationally representative survey of the consumer experience with data breaches: the frequency of notifications of data breaches and the type of data taken; consumer attitudes toward data breaches, breach notifications, and company follow-on responses; and perceived personal costs resulting from the breach, with the goal to establish a baseline of information about consumer attitudes toward data loss and company practices in responding to such events. Key findings include: (1) Twenty-six percent of respondents, or an estimated 64 million U.S. adults, recalled a breach notification in the past 12 months; (2) 44 percent of those notified were already aware of the breach; (3) 62 percent of respondents accepted offers of free credit monitoring; (4) only 11 percent of respondents stopped dealing with the affected company following a breach; (5) 32 percent of respondents reported no costs of the breach and any inconvenience it garnered, while, among those reporting some cost, the median cost was $500; and (6) 77 percent of respondents were highly satisfied with the company's post-breach response.
英文关键词	The Internet Cybercrime Health Information Privacy Science and Technology Legislation Information Security Banking Infrastructure Security
URL	查看原文
来源平台	Rand Corporation
引用统计
文献类型	科技报告
条目标识符	http://119.78.100.173/C666/handle/2XK7JSWQ/4343
专题	资源环境科学
推荐引用方式 GB/T 7714	Lillian Ablon,Paul Heaton,Diana Lavery,et al. Consumer Attitudes Toward Data Breach Notifications and Loss of Personal Information:RAND Corporation,2016.