Global S&T Development Trend Analysis Platform of Resources and Environment
DOI | 10.1007/s10584-019-02388-8 |
What can climate services learn from the broader services literature? | |
Alexander, Meghan1; Dessai, Suraje2,3 | |
2019-11-01 | |
发表期刊 | CLIMATIC CHANGE |
ISSN | 0165-0009 |
EISSN | 1573-1480 |
出版年 | 2019 |
卷号 | 157期号:1页码:133-149 |
文章类型 | Article |
语种 | 英语 |
国家 | Wales; England |
英文摘要 | Climate services seek the timely production and delivery of useful climate information to decision-makers, yet there continues to be a reported 'usability gap'. To address this, many have advocated the coproduction of climate services between knowledge producers, providers and users, with a tendency to focus on tailoring information products to user needs, with less attention towards the service environment itself. In service management and service marketing fields, this is referred to as the 'servicescape' and is shown to influence behavioural intention, value creation and perceived service quality. In an effort to facilitate cross-disciplinary learning, this research asks whether climate services can learn from other service-based research in public administration/management, service management and service marketing. Performing a semi-deductive literature review, this perspective article examines themes of coproduction and servicescapes, and identifies relevant topics for future climate services research around the added value of service-dominant logic, the subjective experience of users' interaction with servicescapes, and empowerment of users as co-producers of value. This is an important first step in promoting further cross-disciplinary learning to advance both scholarship and operational delivery of climate services. |
领域 | 气候变化 |
收录类别 | SCI-E ; SSCI |
WOS记录号 | WOS:000505168400009 |
WOS关键词 | PEOPLE CO-PRODUCE ; COPRODUCTION ; INFORMATION ; MANAGEMENT ; CUSTOMERS ; USABILITY ; IMPACT ; LOGIC ; STATE ; POWER |
WOS类目 | Environmental Sciences ; Meteorology & Atmospheric Sciences |
WOS研究方向 | Environmental Sciences & Ecology ; Meteorology & Atmospheric Sciences |
引用统计 | |
文献类型 | 期刊论文 |
条目标识符 | http://119.78.100.173/C666/handle/2XK7JSWQ/224339 |
专题 | 环境与发展全球科技态势 |
作者单位 | 1.Cardiff Univ, Sch Earth & Ocean Sci, Cardiff CF10 3AT, S Glam, Wales; 2.Univ Leeds, Sch Earth & Environm, Sustainabil Res Inst, Leeds LS2 9JT, W Yorkshire, England; 3.Univ Leeds, Sch Earth & Environm, ESRC Ctr Climate Change Econ & Policy, Leeds LS2 9JT, W Yorkshire, England |
推荐引用方式 GB/T 7714 | Alexander, Meghan,Dessai, Suraje. What can climate services learn from the broader services literature?[J]. CLIMATIC CHANGE,2019,157(1):133-149. |
APA | Alexander, Meghan,&Dessai, Suraje.(2019).What can climate services learn from the broader services literature?.CLIMATIC CHANGE,157(1),133-149. |
MLA | Alexander, Meghan,et al."What can climate services learn from the broader services literature?".CLIMATIC CHANGE 157.1(2019):133-149. |
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