Global S&T Development Trend Analysis Platform of Resources and Environment
DOI | 10.17226/26222 |
Evaluating the Traveler's Perspective to Improve the Airport Customer Experience | |
National Academies of Sciences, Engineering, and Medicine | |
2021-06-17 | |
出版年 | 2021 |
国家 | 美国 |
领域 | 资源环境 |
英文摘要 | Today’s airports have become much more than transportation hubs. They are increasingly becoming places where people dine, shop, relax, work, and interact. This expanded role comes with challenges as airports try to understand and address the needs of their diverse customer base. The TRB Airport Cooperative Research Program's ACRP Research Report 231: Evaluating the Traveler's Perspective to Improve the Airport Customer Experience presents information and tools to better understand the traveler’s perspective of the airport journey and how airports might respond to the evolving needs of their travelers. Supplemental materials to the report include an executive summary and Appendices C through F (which include a social media and media analysis toolkit, a review of creative benchmarking, a sample data summary table for creative benchmarking, and a listing of social media and media analysis resources and guides). |
URL | 查看原文 |
来源平台 | National Academies Press |
引用统计 | |
文献类型 | 科技报告 |
条目标识符 | http://119.78.100.173/C666/handle/2XK7JSWQ/330865 |
专题 | 资源环境科学 |
推荐引用方式 GB/T 7714 | National Academies of Sciences, Engineering, and Medicine. Evaluating the Traveler's Perspective to Improve the Airport Customer Experience,2021. |
条目包含的文件 | 条目无相关文件。 |
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