Global S&T Development Trend Analysis Platform of Resources and Environment
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia | |
Nazatul Faizah Haron; H.O. Mohd Shahwahid; Shaufique F. Sidique | |
2020-06-28 | |
出版年 | 2020 |
国家 | 瑞典 |
领域 | 资源环境 |
英文摘要 | The quality of recycling services will reflect the effectiveness of recycling performancefurther improvements. Putrajaya residents were selected as a study site to evaluate the recycling services and assess the ability of the services provided. Data were collected using a stratified random sampling of the householdsusing the questionnaires that have been prior tested for reliability. Thecritical incident technique (CIT) was used to identify and analyse the satisfaction and dissatisfaction of recycling services. Five successful service constructsidentified were a good feeling, secured environment, facilities and efficiency, educational and peer pressure. The paper highlights the form of recovery strategiesundertaken by the authorities as perceived by the households. |
URL | 查看原文 |
来源平台 | Environment for Development Initiative |
文献类型 | 科技报告 |
条目标识符 | http://119.78.100.173/C666/handle/2XK7JSWQ/277957 |
专题 | 资源环境科学 |
推荐引用方式 GB/T 7714 | Nazatul Faizah Haron,H.O. Mohd Shahwahid,Shaufique F. Sidique. Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia,2020. |
条目包含的文件 | 条目无相关文件。 |
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